In the event you elect to exercise our Own It, Love It guarantee you will need to request a reimbursement or adjustment of duties (if applicable) and taxes for non-commercial goods. 

Complete Form B2G CBSA, Informal Adjustment Request Form, and mail it along with the required supporting documentation to the appropriate Casual Refund Centre, as specified on the form.  Additional information can be found at http://www.cbsa-asfc.gc.ca