# revair

> Public Help Center articles for revair.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [US + Canada Shipping Policy](https://support.myrevair.com/en-US/us-+-canada-shipping-policy-29972.md): RevAir shipments are processed Monday – Friday (no Saturday or Sunday shipping). For up to date shipping times refer to the following article --> When will my order ship? Upon shipment, you will receive a tracking confirmation allowing you to
- [Does RevAir offer payment plans?](https://support.myrevair.com/en-US/does-revair-offer-payment-plans-29932.md): RevAir offers payment plan options that allow you to receive your RevAir just as though you paid in full! Shop Pay Installments (powered by Affirm) and Afterpay. There are a few differences between the programs that are worth outlining: Payment
- [Does RevAir ship internationally?](https://support.myrevair.com/en-US/does-revair-ship-internationally-29958.md): RevAir is currently available in the United States & Canada 🇺🇸🇨🇦 When purchasing on myrevair.com shipping is only available & approved within the USA & Canada and will work in a 120V/60hz 15amp outlet. It will not operate with the use of a
- [How do I check the status of my order?](https://support.myrevair.com/en-US/how-do-i-check-the-status-of-my-order-29968.md): We're just as excited for you to receive your RevAir...... Click the 'Track Package' Button in your Shipping Confirmation email or text message OR If it's lost in your inbox, click the chat button and we’ll look it up for you!
- [Does RevAir offer any payment plans for Canadian customers?](https://support.myrevair.com/en-US/does-revair-offer-any-payment-plans-for-canadian-customers-29913.md): Canadian customers can now take advantage of Afterpay's Buy Now Pay Later installment plan! For more information on Afterpay, see here: Afterpay Payment Plan Afterpay Canada | Website
- [Giving the Gift of RevAir?](https://support.myrevair.com/en-US/giving-the-gift-of-revair-29917.md): If you are thinking about gifting a RevAir to someone special we have a couple of easy options! Digital Gift Cards (email delivery): We offer a variety of denominations from $50-$400. Simply choose the gift card with the amount you fancy and add to
- [How do I contact RevAir Support?](https://support.myrevair.com/en-US/how-do-i-contact-revair-support-392057.md): Have a question about your order, warranty process, or anything else? We are available 7 days a week, via email, text, call, or chat on our website. Every email will be replied to within one business day, and likely much quicker. We typically respond
- [How do I cancel my order?](https://support.myrevair.com/en-US/how-do-i-cancel-my-order-477855.md): We ship orders as quickly as possible. Orders can only be canceled within 1 hour of being placed. If you need to cancel, please contact us immediately. RevAir Support is available via chat, text, calls and emails at (440) 462-6100 and myrevair.com
- [What payment methods are accepted for purchasing RevAir products and protection plans?](https://support.myrevair.com/en-US/what-payment-methods-are-accepted-for-purchasing-revair-products-and-protection-plans-477856.md): For the convenience of our customers, we accept a variety of payment methods for purchasing RevAir products, including protection plans. Currently, the accepted payment options include Visa, Mastercard, and American Express. We also support Amazon Pa
- [Register your Reverse-Air Dryer here](https://support.myrevair.com/en-US/register-your-reverse-air-dryer-here-29922.md): In order to activate your Never Be Without one-year warranty, simply click the link below 🇺🇸🇨🇦https://myrevair.com/pages/register-my-revair-us-can The serial number can be found on the back of the Base Unit just under the QR code. *at this time
- [Manuals and Quick Start Guide](https://support.myrevair.com/en-US/manuals-and-quick-start-guide-33691.md): Downloadable PDF information on safety, assembly, maintenance, use, and basic troubleshooting. 🇺🇸 Click HERE for our English United States Reverse- Air Dryer Operators Manual version to view or download. 🇨🇦 Click HERE for our French Canadian Reve
- [Register Your Hot Tools Here](https://support.myrevair.com/en-US/register-your-hot-tools-here-4317784.md): In order to activate your Never Be Without one-year warranty, simply click the link below 🇺🇸🇨🇦https://myrevair.com/pages/register-my-revair-us-can The serial number can be found on the back of the Base Unit just under the QR code. *at this time
- [RevAir Device Return Policy US + Canada: 30 Day Guarantee](https://support.myrevair.com/en-US/revair-device-return-policy-us-+-canada-30-day-guarantee-29924.md): Our Own It, Love It Guarantee means you can buy with total peace of mind. If within 30 days of receipt, you don’t LOVE your RevAir product enough to want to OWN it, you can return it for a hassle-free refund*. *Original shipping charges are
- [RevAir 'Never Be Without' Warranty - USA + Canada](https://support.myrevair.com/en-US/revair-never-be-without-warranty---usa-+-canada-29928.md): Never Be Without ● One Year Warranty Warranties aren’t much use if you have to wait weeks for a replacement. That’s why RevAir is backed by our Never Be Without Warranty for the first year of ownership. That means, in the unlikely
- [RevAir Haircare & Accessory Return Policy: 30 Day Guarantee](https://support.myrevair.com/en-US/revair-haircare-&-accessory-return-policy-30-day-guarantee-295793.md): We accept returns on RevAir hair care and accessory products within 30 days of delivery. To start a return, please visit our Return Portal. All returns must be submitted through the portal and approved before shipping any items back. Once approved, y
- [RevAir & XCover Protection Plan - FAQ](https://support.myrevair.com/en-US/revair-&-xcover-protection-plan---faq-107954.md): This is in addition to 1 year Never Be Without limited manufacturer warranty included with each new RevAir purchase and is currently available to our US customers only. Refurbished devices are not eligible to purchase an extended protection plan. Bel
- [Media/Press Inquiry](https://support.myrevair.com/en-US/mediapress-inquiry-29930.md): Interested in sharing RevAir with your audience? Please send us your media inquiry using the following form: Media Inquiry All media inquiries are handled by our Media/PR Manager. Please allow 2-3 business day for a reply. Thank you for the
- [Influencer Collaboration Inquiry](https://support.myrevair.com/en-US/influencer-collaboration-inquiry-29914.md): Do you have an engaged and influential social platform and wish to share RevAir with your audience? Do your followers look to you for advice, what is hot, what works and what does not? Then we would love to hear from you and how you would like to
- [Salon Professional Inquiry](https://support.myrevair.com/en-US/salon-professional-inquiry-29938.md): Our current model is approved for household use therefore we do not offer any professional discounts at this time. While we do not offer professional discounts we do have a RevAir Salon Partner Program! Since our launch, it has been wildly popular
- [RevAir's Accessibility Promise](https://support.myrevair.com/en-US/revairs-accessibility-promise-122146.md): If you have difficulty using or accessing any element of this website, please feel free to call us at (440) 462-6100 or email us at support@myrevair.com and we will work with you to provide the information, item, or transaction you seek through a c
- [Certified Factory Refurbished RevAir FAQ's](https://support.myrevair.com/en-US/certified-factory-refurbished-revair-faqs-402402.md): https://myrevair.com/products/refurbished-revair. A Refurbished RevAir is a gently used device with 5 hours or less of run time. These devices may have been utilized for display, demonstrations, or returned. While there might be small cosmetic scratc
- [Can I use a voltage converter with my RevAir device in countries with different electrical specifications?](https://support.myrevair.com/en-US/can-i-use-a-voltage-converter-with-my-revair-device-in-countries-with-different-electrical-specifications-477850.md): We strongly advise against using our RevAir products with any form of voltage converter, adapter, or transformer outside of the US and Canada. Our products are tailored to operate within specific electrical specifications, and using them with voltage
- [What are Rewards Points and how do they work?](https://support.myrevair.com/en-US/what-are-rewards-points-and-how-do-they-work-477852.md): Reward points are a way of giving back to our customers for their purchases. For every purchase, you earn points that you can later redeem for discounts off your next order. It's our way of saying thank you for your loyalty and support. Keep an eye o
- [What are the best practices for achieving the desired results with RevAir on kinky, coily, or curly hair?](https://support.myrevair.com/en-US/what-are-the-best-practices-for-achieving-the-desired-results-with-revair-on-kinky-coily-or-curly-hair-477853.md): We understand the challenges that can come with styling thick, coarse, or coily hair types. Here are a few tips to help you achieve the best possible results with your RevAir:. Patience and practice are key. Give yourself a few sessions to get accust
- [Can I use RevAir on locs?](https://support.myrevair.com/en-US/can-i-use-revair-on-locs-495465.md): Yes, absolutely! RevAir is designed to work effectively on locs, helping to significantly reduce drying time while still ensuring a gentle and efficient drying process.
- [Unboxing & Assembly | RevAir Device 101](https://support.myrevair.com/en-US/unboxing-&-assembly-%7C-revair-device-101-29947.md): Unbox your New RevAir and start your healthy hair journey today. Getting ready to Rev only takes a few minutes!
- [Start Here! How to Rev Your Hair](https://support.myrevair.com/en-US/start-here-how-to-rev-your-hair-29931.md): Learn to Rev your hair in 1-minute videos. Interested in more videos? Find our YouTube Channel HERE
- [What levels should I set my Reverse-Air Speed and Heat to? How big should my sections be?](https://support.myrevair.com/en-US/what-levels-should-i-set-my-reverse-air-speed-and-heat-to-how-big-should-my-sections-be-29927.md): Characteristics including volume, texture, thickness, length and hair health play a role in how hair will react to reverse-air and heat settings. Reverse-Air Speed (Dial on Base): Higher settings will provide more tension, but not all hair types –
- [Damp roots, frizz, or tangles? How to get the best results!](https://support.myrevair.com/en-US/damp-roots-frizz-or-tangles-how-to-get-the-best-results-29936.md): If your roots are not drying, it’s likely that you are either not holding the mouth of the wand to your scalp for long enough, or you may not be reaching all the roots of a given section. Be sure to..... reach the full scalp area by gently moving the
- [What hair products can, or can’t I use with RevAir?](https://support.myrevair.com/en-US/what-hair-products-can-or-can%E2%80%99t-i-use-with-revair-29940.md): For best results, we recommend checking out this list of hair care products that do - and don't - play well with your RevAir.
- [Where can I find tutorial videos?](https://support.myrevair.com/en-US/where-can-i-find-tutorial-videos-29967.md): Our How To videos and other helpful tutorials can be found on our YouTube channel as well as our social media pages. Be in the know and stay up to date by following us @myrevair 📽️YouTube ❤️Instagram 👍Facebook
- [Can RevAir be used on dry hair or to style my hair?](https://support.myrevair.com/en-US/can-revair-be-used-on-dry-hair-or-to-style-my-hair-29970.md): While RevAir is designed as a hair dryer, you can still “dry Rev” to freshen up your hair in between washes. Either use RevAir on totally dry sections for a few seconds (far less time than if you were drying). Or lightly spray your hair with water
- [How does RevAir compare to a blow dryer?](https://support.myrevair.com/en-US/how-does-revair-compare-to-a-blow-dryer-29929.md): Comparing RevAir directly with traditional blow dryers can be difficult. RevAir and a blow dryer both use heated air to dry and style hair...that is where the similarities end. 😉. RevAir does all the hard work for you, going from wet to smooth with
- [What temperature does RevAir operate at?](https://support.myrevair.com/en-US/what-temperature-does-revair-operate-at-29950.md): RevAir offers 3 heat options: High(||), Low (|), and No heat (O) The temperature during use is determined by several variables: the ambient air, the amount of hair per section, the amount of saturation of the hair section, the Reverse-Air speed and
- [What hair lengths does RevAir take?](https://support.myrevair.com/en-US/what-hair-lengths-does-revair-take-29975.md): RevAir can be used on all hair lengths, from very short to very long. RevAir needs 3" in length to feed into the mouth of the Wand and can Rev up to 6 foot long hair. Because RevAir dries hair straight, short hair may benefit from a bit of styling
- [Can I use RevAir on chemically straightened hair, or wigs, weaves & extensions?](https://support.myrevair.com/en-US/can-i-use-revair-on-chemically-straightened-hair-or-wigs-weaves-&-extensions-29977.md): Yes! RevAir can be used on wigs, weaves & extensions including the following: sewn in tape in pre bonded RevAir is designed with 7 different tension settings that is gentle, safe, and a seamless integration of heat & suction. We recommend using low
- [Lessons by Ladosha: Reving Thick, Coarse, Coily Hair](https://support.myrevair.com/en-US/lessons-by-ladosha-reving-thick-coarse-coily-hair-29918.md): We at RevAir subscribe that hair care and hairstyling are about three simple principles: the right products, the right tools, and the right techniques to increase the likelihood of desired results. The difference between "okay" and "AMAZING"
- [Lessons by Ladosha: Squeaky Clean 4C Hair](https://support.myrevair.com/en-US/lessons-by-ladosha-squeaky-clean-4c-hair-29920.md): To increase the likelihood of desired results, our resident expert Ladosha Wright promotes the added benefits of squeaky clean hair prior to using the Tribology products and RevAir. Her advice is a bit of a long read but believes it will help with
- [PRO TIPS: Reving Type 2A Hair](https://support.myrevair.com/en-US/pro-tips-reving-type-2a-hair-29956.md): Written By: Angela Gregory RevAir Salon Partner & Contributing Author Reving TYPE 2A HAIR is almost 2 easy! RevAir makes taking wavy hair to sleek and soft, faster and easier than ever before. I am so grateful for this revolutionary product
- [PRO TIPS: Reving Type 3A Hair](https://support.myrevair.com/en-US/pro-tips-reving-type-3a-hair-29961.md): Written By: Brittni Brosh RevAir Salon Partner & Contributing Author RevAir dries and straightens curly hair beyond compare! When reving TYPE 3A HAIR, I find I get the best results when using TENSION LEVEL 4-5 and the HIGH HEAT (II) TEMPERATURE
- [PRO TIPS: Reving Type 3C Hair](https://support.myrevair.com/en-US/pro-tips-reving-type-3c-hair-29969.md): Written By: Tania Diaz RevAir Salon Partner & Contributing Author If you are looking for tips on how to rev TYPE 3C HAIR, you’ve come to the right place! As a stylist, I handled every hair type across the spectrum. With the help of RevAir, I am
- [PRO TIPS: Reving Type 3B Hair](https://support.myrevair.com/en-US/pro-tips-reving-type-3b-hair-29965.md): Written By: Vanessa Wong RevAir Salon Partner & Contributing Author Reving TYPE 3B HAIR is a truly satisfying experience, as it responds well to heat and Reverse-Air technology. Generally, when in contact with moisture or left to air dry, TYPE
- [PRO TIPS: Reving Type 4A Hair](https://support.myrevair.com/en-US/pro-tips-reving-type-4a-hair-29973.md): Written By: Michelle Latimer RevAir Salon Partner & Contributing Author TYPE 4A HAIR is often more thin and fine than other Type 4 hair types. That said, the coils can be plentiful. Coily hair has fewer cuticle layers to protect it, so the low
- [PRO TIPS: Reving Type 4B Hair](https://support.myrevair.com/en-US/pro-tips-reving-type-4b-hair-29976.md): Written By: Valerie Selby RevAir Salon Partner & Contributing Author I understand how RevAir can seem a little scary, even intimidating. Women with coily hair have often seen and tried it all, only to harm the health of their hair. But RevAir is
- [PRO TIPS: Reving Type 4C Hair](https://support.myrevair.com/en-US/pro-tips-reving-type-4c-hair-29979.md): Written By: Maggie Lewis RevAir Salon Partner & Contributing Author TYPE 4C HAIR is beautiful. It is unique - in wonderful ways - and can be easy to care for, maintain, and style with the right tips and tricks! The tightest curls of all hair
- [How do I care for my RevAir?](https://support.myrevair.com/en-US/how-do-i-care-for-my-revair-29966.md): With minimal, regular maintenance, your RevAir should continue for years working as if brand new. Empty & Scrub your filter at least once every 5 Revs. To do so, simply unlock the filter panel at the hose base by rotating the panel latch
- [What voltage does the current RevAir work on?](https://support.myrevair.com/en-US/what-voltage-does-the-current-revair-work-on-29949.md): The current RevAir model available will work in a 120V/60hz 15amp outlet. It will not operate with the use of a converter, adaptor, or transformer and only available for shipping to the USA & Canada at this time. Connecting the 120V US/Canada
- [Is the Rev-Air Filter Basket supposed to include a foam liner?](https://support.myrevair.com/en-US/is-the-rev-air-filter-basket-supposed-to-include-a-foam-liner-495276.md): Each RevAir device comes with a Filter Basket. This is all that you need to Rev! Foam filters are included in the Total Package, or can be purchased separately. Keeping your stainless steel filter clean is essential to maintain the top performance of
- [How do I empty and clean the Filter Basket?](https://support.myrevair.com/en-US/how-do-i-empty-and-clean-the-filter-basket-98555.md): Keeping your Removable Mesh Filter Basket clean is crucial to your RevAir's health and performance over time. It is essential to remove and scrub the Filter Basket with mild soap and toothbrush or scrubby every 3-5 uses.
- [No heat? New RevAir Troubleshooting Steps](https://support.myrevair.com/en-US/no-heat-new-revair-troubleshooting-steps-296790.md): If you are experiencing no heat coming from your Wand there are a few items to check - this is usually a quick fix!. First, make sure the device is powered off and unplugged. Then, disconnect the Wand and Hose by holding the Wand in one hand and the
- [Why isn't my RevAir powering on?](https://support.myrevair.com/en-US/why-isnt-my-revair-powering-on-98550.md): No power? Check these troubleshooting steps for your RevAir.
- [My RevAir isn't working...help! How do I use my Warranty?](https://support.myrevair.com/en-US/my-revair-isnt-workinghelp-how-do-i-use-my-warranty-98547.md): Find all of the information on your RevAir Warranty and how to get in contact with our support team for help.
- [How do I connect my Wand to my Hose?](https://support.myrevair.com/en-US/how-do-i-connect-my-wand-to-my-hose-98540.md): Make sure your Wand and Hose are connected properly before Reving!
- [How do I connect my Hose to my Base?](https://support.myrevair.com/en-US/how-do-i-connect-my-hose-to-my-base-101453.md): Connect your RevAir Base and Hose easily with these instructions!
- [How do I connect my Wand to my Hose?](https://support.myrevair.com/en-US/how-do-i-connect-my-wand-to-my-hose-29974.md): If you are experiencing "no heat" - this could be a sign that your Wand & Hose may not be connected properly. Check to ensure your Wand & Hose are locked in place.
- [My Wand is not producing Heat?](https://support.myrevair.com/en-US/my-wand-is-not-producing-heat-29951.md): If you are experiencing no heat coming from your Wand there are a few items to check. Power the Base of the device to On (-) turn tension speed on the Base to 3 and the heat on the Wand to Off (O) Place a couple fingers in the mouth of the Wand, then
- [Why is the light on the handle of my Base flashing?](https://support.myrevair.com/en-US/why-is-the-light-on-the-handle-of-my-base-flashing-29943.md): RevAir has 2 different illuminated light sequences within the Handle to help diagnose the issue Light Sequence Guide Fast flashing sequence = 1 sec in between each flash. This is an indicator the device is not getting proper airflow which can be
- [Why isn't my RevAir powering on?](https://support.myrevair.com/en-US/why-isnt-my-revair-powering-on-29942.md): No power to your device can be fixed by checking both your ALCI & Circuit Breaker. If you are not getting any power to your RevAir (handle is not illuminated blue) check the following: ALCI safety feature: Plug your device into the wall outlet Turn
- [My RevAir isn't working...help! How do I use my Warranty?](https://support.myrevair.com/en-US/my-revair-isnt-workinghelp-how-do-i-use-my-warranty-29919.md): We are so sorry to hear you are running into a challenge! Here are some helpful troubleshooting links to get started. Is it time to clean your Filter? Wand not producing Heat? Why is the light on my handle flashing? No Power? We're here to help
- [How do I store my RevAir device?](https://support.myrevair.com/en-US/how-do-i-store-my-revair-device-29981.md): RevAir’s Wand, Hose, and electric Cord can be neatly wrapped and secured to the Base so it can be stored away in a dry safe place when not in use. Click HERE for a quick instructional video showing how to wrap your Hose around the Base unit and
- [How do I empty and clean the Filter Basket on my Original RevAir?](https://support.myrevair.com/en-US/how-do-i-empty-and-clean-the-filter-basket-on-my-original-revair-101472.md): Cleaning your Filter Basket is crucial for the health and longevity of your RevAir device. Read more about maintenance and filter cleaning here.
- [Can I purchase a replacement part for an older model RevAir and are they compatible with the new model?](https://support.myrevair.com/en-US/can-i-purchase-a-replacement-part-for-an-older-model-revair-and-are-they-compatible-with-the-new-model-495510.md): Yes! New replacement parts, including the RevAir Wand, Hose, and Base are compatible and interchangeable with Original RevAir models. Whether you have an Original Base or Hose, it can be used with the new RevAir replacement parts. This also applies i
- [Do you have any store locations or outlets?](https://support.myrevair.com/en-US/do-you-have-any-store-locations-or-outlets-495283.md): Our products are available online via myrevair.com, Amazon, and at select BestBuy stores in the United States. To find our products, you can visit our official online store or visit participating BestBuy locations.
- [How can I stay informed about sales and promotions for RevAir products?](https://support.myrevair.com/en-US/how-can-i-stay-informed-about-sales-and-promotions-for-revair-products-495284.md): To stay updated on our latest sales, promotions, and product launches, you are welcome to sign up for our newsletter HERE. This ensures that you don’t miss out on opportunities to purchase RevAir products at promotional prices.
- [Can the RevAir device be used with any hair products?](https://support.myrevair.com/en-US/can-the-revair-device-be-used-with-any-hair-products-495286.md): Absolutely, our current RevAir model allows you to use any hair products that you prefer - or none at all! It's important, however, not to over-saturate your hair with these products. Using a light leave-in or oil can help amplify RevAir results. The
- [How do I report a damaged package?](https://support.myrevair.com/en-US/how-do-i-report-a-damaged-package-495287.md): If you receive your product with a broken seal or damaged packaging, we sincerely apologize for any inconvenience caused. It is possible that the seal may have come undone during transit, be sure to check the box to make sure everything is operationa
- [Can I modify my order after placing it?](https://support.myrevair.com/en-US/can-i-modify-my-order-after-placing-it-495329.md): Unfortunately, once an order is placed we are unable to edit it. If you need to make changes or have any specific requests, please contact us immediately and we will see how we can assist.
- [Can I use more than one form of payment per order?](https://support.myrevair.com/en-US/can-i-use-more-than-one-form-of-payment-per-order-495412.md): Hello! We understand that you may want to split payment between different cards; however, our system currently allows only one form of payment per order. If you're fine with the full amount being charged to the first card used, you need not take furt
- [How do I handle issues with installment payments?](https://support.myrevair.com/en-US/how-do-i-handle-issues-with-installment-payments-495415.md): For questions or difficulties concerning installment payments, please reach out directly to the installment service provider. RevAir does not have access to your secure personal account or loan details. They can offer detailed support and information
- [How can I leave a review?](https://support.myrevair.com/en-US/how-can-i-leave-a-review-495464.md): We value your feedback on our products! You are welcome to leave a review using your social media name or any name you prefer. Below are the manual links to our products' review pages where you can share your thoughts. Once submitted, our team ensure
- [How can I purchase with Shop Pay's installment plan?](https://support.myrevair.com/en-US/how-can-i-purchase-with-shop-pays-installment-plan-1431998.md): Here is the process for purchasing with Shop Pay's installment plan:. Shop Pay will handle eligibility verification. For additional information about installment plans, please refer to the checkout process details.