Keeping your Removable Mesh Filter Basket clean is crucial to your RevAir's health and performance over time. It is essential to remove and scrub the Filter Basket with mild soap and toothbrush or scrubby every 3-5 uses.

<div class="page" title="Page 5"><div class="layoutArea"><div class="column"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Lets_Talk_Dirty_Hero_Email_3-cfa02e73-5cfd-4ec8-8791-a2a0bffcfd2e.jpg" style="width: 500px;" class="fr-fic fr-dib">Keeping your Removable Mesh Filter Basket clean is crucial to your RevAir&apos;s health and performance over time. It is essential to remove and scrub the Filter Basket with mild soap and toothbrush or scrubby every 3-5 uses - this will keep your RevAir in tip-top shape.&#xA0;When product build-up occurs in the mesh of the Filter, it obstructs the airflow of your RevAir. This can cause it to run hotter and the tension may even be noticeably decreased. The Wand has an internal sensor, so if it gets too hot from obstructed airflow, the Wand heat may shut on and off.&#xA0;Below is an example photo!&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/dirty_vs_clean_filter_-c02b1c1a-77b3-4ed4-bda9-efda4b4ea5b1.png" style="width: 600px;" class="fr-fic fr-dib"> Watch this information video to learn more and see some good Filter scrubbing in action! &#x1F4AA;<iframe width="100%" src="https://www.youtube.com/embed/xzznTK0rYvU?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Save time by adding a&#xA0;<a href="https://myrevair.com/products/washable-pre-filter-2-pack" rel="noopener" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">washable foam liner</a><span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;inside of your stainless steel filter to make filter cleaning easier than ever. The foam liner acts as a barrier to protect your stainless steel filter and minimize build-up within the mesh that requires scrubbing.&#xA0;We recommend&#xA0;emptying&#xA0;your filter every 2-3 uses&#xA0;and washing your filter after every 5 uses. &#xA0;<h4 id="accessing-your-filter">ACCESSING YOUR FILTER</h4><table style="width: 100%;"><tbody><tr><td style="width: 50%; vertical-align: top;"><ul style="list-style-type: square;"><li>With your Reverse-Air Dryer unplugged, unlock the Filter Panel by rotating the Panel Latch counter-clockwise. </li><li>Remove the Filter panel and set it aside.</li></ul></td><td style="width: 50%; vertical-align: top;"><ul style="list-style-type: square;"><li>Slide out the Filter Basket and empty any accumulated hair.</li></ul></td></tr><tr><td style="width: 50%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Base-1-ca5bb2bf-df18-4d3c-8dc1-0a19bbf5bb65.png" style="width: 330px;" class="fr-fic fr-dii"></td><td style="width: 50%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Base-with-filter_1-521c46c4-bf33-4768-a1ad-d0a01fff4f91.png" style="width: 300px;" class="fr-fic fr-dii"></td></tr></tbody></table> <a href="https://revair-support.gorgias.help/en-US/is-it-time-to-clean-your-filter-29955"></a><a href="https://revair-support.gorgias.help/en-US/is-it-time-to-clean-your-filter-29955"></a><h4 id="cleaning-your-exhaust-filter">CLEANING YOUR EXHAUST FILTER</h4>We recommend cleaning&#xA0;the exhaust filters once per month. The New RevAir has dual exhaust filters located on each side of the Base, shown below. <table style="width: 100%;"><tbody><tr><td style="width: 50%; vertical-align: top;"> <img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Base-Exhaust-Filter-6ed034aa-5d69-4f12-9876-cf2db661c94b.png" style="width: 500px;" class="fr-fic fr-dii"> </td><td style="width: 50%; vertical-align: top;"><ul style="list-style-type: square;"><li style="color: rgb(84, 86, 90);"><div>To remove the Exhaust Filter simply pinch the sides together and gently pull to remove the filter from its housing within the Base.</div><div data-empty="true"> </div></li><li style="color: rgb(84, 86, 90);"><div>After removing the Exhaust Filter, shake off any dust and rinse well with warm (not hot) water. Do not wring or twist.</div><div data-empty="true"> </div></li><li style="color: rgb(84, 86, 90);"><div>Gently shake out any excess water, place on a cloth or paper towel, and allow to air dry.</div><div data-empty="true"> </div></li><li style="color: rgb(84, 86, 90);"><div>When completely dry, insert the Exhaust Filter back into the Base, in the original orientation.</div><div data-empty="true"> </div></li><li style="color: rgb(84, 86, 90);"><div>While gently pinching the sides, press the filter back into the Base.</div></li></ul></td></tr></tbody></table> <h4 id="cleaning-the-heat-chamber-cover">CLEANING THE HEAT CHAMBER COVER</h4>We recommend checking and cleaning&#xA0;your Heat Chamber Cover as you notice hair, dust, or lint accumulation or build-up on the screens.<table style="width: 100%;"><tbody><tr><td colspan="3" style="width: 99.8753%; vertical-align: top;"><ul style="list-style-type: square;"><li style="color: rgb(84, 86, 90);">First, unplug your Reverse-Air Dryer.</li><li style="color: rgb(84, 86, 90);">Twist Heat Chamber Cover located at the rear of your RevAir Wand counter-clockwise to remove.</li></ul></td></tr><tr><td style="width: 33.3333%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Twist_Wand_1_copy-ceb159da-072a-4e2e-8197-75d26d9b101f.png" style="width: 247px;" class="fr-fic fr-dii"></td><td style="width: 33.3333%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/heat_chamber-f2641be2-9d0f-4797-a253-acff3510dfa6.png" style="width: 264px;" class="fr-fic fr-dii"></td><td style="width: 33.3333%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Twist_Wand_3-e27aa15c-e005-46b5-ac62-90cfd8ab08ce.png" style="width: 229px;" class="fr-fic fr-dii"></td></tr><tr><td colspan="3" style="width: 99.8753%; vertical-align: top;"><ul style="list-style-type: square;"><li style="color: rgb(84, 86, 90);">Remove any accumulated hair and/or lint from both Heat Chamber Screens by lightly brushing with a small dry brush such as a soft toothbrush.</li><li style="color: rgb(84, 86, 90);">Replace the Heat Chamber Cover by aligning notches, pushing the Heat Chamber Cover on, and twisting clockwise until secure.</li></ul></td></tr></tbody></table> </div></div></div>

How do I empty and clean the Filter Basket?

If you are experiencing no heat coming from your Wand there are a few items to check - this is usually a quick fix!. First, make sure the device is powered off and unplugged. Then, disconnect the Wand and Hose by holding the Wand in one hand and the

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are experiencing no heat coming from your Wand there are a few items to check - this is usually a quick fix!&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">First, make sure the device is powered off and unplugged. Then, disconnect the Wand and Hose by holding the Wand in one hand and the Hose connection in the other hand, and do a sharp counterclockwise twist towards the unlock icon.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Wand-Overhead-ef4effaa-dece-4ba0-88e5-afa7c4c20413.jpg" style="width: 300px;" class="fr-fic fr-dib"><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Then, detach the Hose from the Base by turning the dial on the Hose Filter Panel to the left to loosen, and remove the Stainless Mesh Filter Basket inside the Base.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Now, go ahead and re-connect all of the components, being careful to ensure they are all in the locked position.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><iframe width="100%" src="https://player.vimeo.com/video/731499119" frameborder="0" allowfullscreen class="fr-draggable"></iframe> <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When re-attaching the Hose - make sure to follow the below:<span id="isPasted" style="box-sizing: inherit; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0);">1. Begin by ensuring your Stainless Mesh Filter Basket is inserted correctly inside your Base unit, noting the notch in the bottom right corner. <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><img data-fr-image-pasted="true" src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/CE_Article_Image_-_2.0_Insert_Filter_Attache_Hose_Illustration-28fb3521-575d-4983-b3e0-94643d85082a.jpg" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 300px;" class="fr-fic fr-dib">&#xA0;2. Attach the Hose to the Base Unit by sliding the bottom Filter Panel Tab into the Groove located at the bottom of the Filter opening of the Base Unit. &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0; <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Base-4-609181b3-7753-42b6-bfa7-fc6de43e4961.png" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 300px;" class="fr-fic fr-dib"><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3. Push the Filter Panel forward with firm pressure until it is flush with the Base Unit and securely covers the Filter opening.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Base-1-2d3dee9b-6f06-40cc-87a0-303f7401a9b7.png" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 300px;" class="fr-fic fr-dib"> <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">4. Once the Filter Panel is firmly in place, turn the Filter Panel Latch clockwise to lock the Filter Panel into the Base Unit.<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*NOTE: Should a section of hair be too large in volume, the Heat Chamber located in the Wand will shut down, indicating the section size should be reduced. Simply remove the hair section and retry with less hair. The Heat Chamber will resume automatically in about 10 seconds.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Have more questions? Reach out to our support team for help by chatting or emailing us <a href="https://myrevair.com/pages/contact-support">HERE</a>.

No heat? New RevAir Troubleshooting Steps

No power? Check these troubleshooting steps for your RevAir.

<h4 id="no-power">No power?&#xA0;</h4>This is classified by the lighted screen not powering on when the device is switched on and plugged in, and not displaying the H-E-L-L-O sequence or the current tension setting.&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/CE_Article_Image_-_2.0_Tension_Setting-8c353b82-fbfe-46a5-878f-a194f3fc3cca.jpg" style="width: 300px;" class="fr-fic fr-dib" alt="RevAir Digital Screen">No power to your device can be fixed by checking the ALCI unit on your RevAir device.ALCI safety feature:<ol><li>Plug your device into the wall outlet</li><li>Turn on (-) Power Button that can be found on the back of the Base.</li><li>Test and reset the ALCI module on the end of the power cord.<ol><li>First press the yellow TEST &gt; then red RESET&#xA0;</li></ol></li></ol><img src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Plug-30b01310-ca78-4c23-bbbb-14c9aa60512a.png" style="width: 300px;" class="fr-fic fr-dib"> If you are still having a challenge - please reach out to our Support Team to get you taken care of!

Why isn't my RevAir powering on?

Find all of the information on your RevAir Warranty and how to get in contact with our support team for help.

We are so sorry to hear you are running into a challenge - we&apos;re here to help! &#xA0;For additional assistance contact our Customer Support team to speak with one of our Advisors <a href="https://myrevair.com/pages/contact-support">HERE</a> and be sure to include:<ul><li>Original order information&#xA0;</li><li>Device Serial Number</li><li>Photos of any physical damage&#xA0;</li><li>List of any hair care products typically used before Reving&#xA0;</li><li>Detailed explanation of what you&apos;re experiencing</li><li>Current Shipping Address</li></ul>Feel free to also hit up the chat bubble in the bottom right corner, or shoot us a text at (440) 462-6100 - we are here for you!For reference, your Serial Number can be found on the bottom of your New RevAir device. Warranty service shipments must include forms provided to you by RevAir Customer Support, along with verification of valid Serial Number and proof of purchase/original receipt. Prior authorization is necessary on all warranty requests. RevAir cannot accept any warranty products without return authorization. Return acceptance is at the sole discretion of RevAir. It is the right of RevAir to replace your device with a refurbished item of equal or greater value.&#xA0;Helpful Hint: Retaining your original packaging will aid in the safe shipment of your RevAir, in case of warranty service.&#xA0;ADDITIONAL LIMITATIONS &amp; EXCLUSIONS Any implied warranties, liabilities or obligations, including but not limited to any warranty of fitness for particular purposes or merchantability, shall be limited to the duration of this warranty. In no event shall, RevAir be liable for special, incidental or consequential damages, nor any damages beyond the cost of the product, for breach of this or any other warranty express or implied whatsoever. State to state, specific legal rights may vary, and you may have others.

My RevAir isn't working...help! How do I use my Warranty?

Make sure your Wand and Hose are connected properly before Reving!

<div id="isPasted" title="Page 2">Connect your Wand to your Hose in 2 easy steps! 1. While holding the Wand in one hand and the Hose in the other, align the Key on the Hose with the Groove on the Wand.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;<img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Wand-Connectors-1b7095de-5366-4615-92f3-a888568b1bc2.jpg" style="width: 253px;" class="fr-fic fr-dib">2. Turn the Hose Strain Relief clockwise until it clicks and the lock symbol is aligned with the black arrow.&#xA0;<img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Wand-Overhead-ef4effaa-dece-4ba0-88e5-afa7c4c20413.jpg" style="width: 300px;" class="fr-fic fr-dib"><iframe width="100%" src="https://player.vimeo.com/video/731499119" frameborder="0" allowfullscreen class="fr-draggable"></iframe> &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;</div>&#xA0; &#xA0;&#xA0;

How do I connect my Wand to my Hose?

Connect your RevAir Base and Hose easily with these instructions!

<div id="isPasted" title="Page 2">Connect your Hose to your Base easily!&#xA0; 1. Begin by ensuring your Stainless Mesh Filter Basket is inserted correctly inside your Base unit.&#xA0; <img src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/CE_Article_Image_-_2.0_Insert_Filter_Attache_Hose_Illustration-28fb3521-575d-4983-b3e0-94643d85082a.jpg" style="width: 300px;" class="fr-fic fr-dib">&#xA0;2. Attach the Hose to the Base Unit by sliding the bottom Filter Panel Tab into the Groove located at the bottom of the Filter opening of the Base Unit. &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Base-4-609181b3-7753-42b6-bfa7-fc6de43e4961.png" style="width: 300px;" class="fr-fic fr-dib">3. Gently push the Filter Panel forward until it is flush with the Base Unit and securely covers the Filter opening.<img src="https://attachments.gorgias.help/uploads.gorgias.io/gpGJBxpqqk6YXZA5/RevAir-2.0-Base-1-2d3dee9b-6f06-40cc-87a0-303f7401a9b7.png" style="width: 300px;" class="fr-fic fr-dib"> 4. Once the Filter Panel is firmly in place, turn the Filter Panel Latch clockwise to lock the Filter Panel into
the Base Unit.<iframe width="100%" src="https://www.youtube.com/embed/kkc8cDsvGiA?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;</div>&#xA0; &#xA0; **The Base Unit, Hose, and Wand exterior may be cleaned with a soft, damp cloth. Never use any harsh chemicals or abrasive cleaners on any portion of your Reverse-Air Dryer.

How do I connect my Hose to my Base?

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