If you are experiencing "no heat" - this could be a sign that your Wand & Hose may not be connected properly.  Check to ensure your Wand & Hose are locked in place.

<p>&#xA0;Often described as &quot;NO Heat&quot; your Wand &amp; Hose may not be connected properly. Check to ensure your Wand &amp; Hose are locked in place.</p><p class="wysiwyg-text-align-center" style="text-align: center;"><iframe src="//play.vidyard.com/b7zCSqKkysE2FLV44UVDXL.html" width="853" height="505" frameborder="0" allowfullscreen></iframe></p><p class="wysiwyg-text-align-center"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Wand-Assembly-Instructions-478f87a2-4fc2-420e-8e76-62c3da3047fd.jpg" style="width: 1000px;" class="fr-fic fr-dib"></p><p><br></p>

How do I connect my Wand to my Hose?

If you are experiencing no heat coming from your Wand there are a few items to check. Power the Base of the device to On (-) turn tension speed on the Base to 3 and the heat on the Wand to Off (O) Place a couple fingers in the mouth of the Wand, then

<div class="page" title="Page 3"><div class="layoutArea"><div class="column"><p>If you are experiencing no heat coming from your Wand there are a few items to check.</p><ol><li>Power the Base of the device to On (-) turn tension speed on the Base to 3 and the heat on the Wand to Off (O)</li><li>Place a couple of fingers in the mouth of the Wand, then toggle the heat down to Low (|). Notice, can you feel the heat?</li><li>Then toggle the heat to High (||). Notice, is the heat getting increasingly warmer? Does it sound like a motor in the Wand is running?</li></ol><p><em>Tip: you should be able to hear a volume difference toggling between Off, Low &amp; High</em></p><p>Check the Wand &amp; Hose connection to ensure they are properly connected in place.</p><p style="text-align: center;"><iframe src="//play.vidyard.com/b7zCSqKkysE2FLV44UVDXL.html" width="853" height="505" frameborder="0" allowfullscreen></iframe></p><p>Instructions: Line up the groove in the Wand &amp; the Key on the Hose</p><p>&#x1F4AA;&#xA0;<strong><em>Give it a good strong push together, and a sharp twist&#xA0;</em>&#x1F4AA;&#xA0;</strong><span style="font-size: 1rem;">while pushing you will hear a&#xA0;</span><strong>CLICK</strong></p><p><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Wand-Assembly-Instructions-95f68c7d-a84e-4ac5-a1eb-db5794d3423a.jpg" style="width: 1000px;" class="fr-fic fr-dib"></p><p>&#xA0;</p><p>*Should a section of hair be <strong>too large</strong> in volume, the Heat Chamber located in the Wand will shut down, indicating the section size should be reduced. Simply remove the hair section and retry with less hair. The Heat Chamber will resume automatically in about 10 seconds.</p><p>&#xA0;</p></div></div></div>

My Wand is not producing Heat?

RevAir has 2 different illuminated light sequences within the Handle to help diagnose the issue Light  Sequence Guide Fast flashing sequence = 1 sec in between each flash.  This is an indicator the device is not getting proper airflow which can be

<div class="page" title="Page 5"><div class="layoutArea"><div class="column"><p><strong>RevAir has 2 different illuminated light sequences within the Handle to help diagnose the issue</strong></p><h3 id="light-sequence-guide"><strong>Light&#xA0; Sequence Guide</strong></h3><ul><li><strong>Fast flashing sequence</strong>= 1 sec in between each flash. This is an indicator the device is not getting proper airflow which can be caused by the below:<ul><li><strong>Clogged/Dirty filter</strong> - the water should be able to freely run through the mesh portion of the filter. If water is standing still or slowly draining your filter needs a good scrub. &#xA0;Click <a href="https://support.myrevair.com/hc/en-us/articles/360002890534-How-do-I-empty-and-clean-the-filter-" rel="noopener" target="_blank">HERE</a> for directions on how to clean<ul><li><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/dirty_vs_clean_filter_-c02b1c1a-77b3-4ed4-bda9-efda4b4ea5b1.png" style="width: 600px;" class="fr-fic fr-dib fr-fil"></li></ul></li><li><strong>Kink in the hose</strong> - check the entire length of the hose to see if there are any kinks or damaged areas</li><li><strong>The back of the unit is too close to a wall</strong> not allowing exhaust air to freely move</li></ul></li></ul><p>&#xA0;</p><ul><li><strong>Slow Flashing Sequence&#xA0;</strong>= 3 seconds in between each flash. This is an indicator the Filter or Filter Panel is not connected. Check the following:<ul><li>Power Off the Base of the device and unlock the Filter panel&#xA0;</li><li>Remove the Filter basket from Base</li><li><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/remove_filter_from_bae-9447b5b2-38b0-475c-b065-1c55c3102e8a.png" style="width: 600px;" class="fr-fic fr-dib fr-fil"></li><li>Then reinsert the Filter Panel, making sure that the plastic lip on the panel is set into the groove on the inside of the Base unit. <strong>Listen for a soft click and re-lock.</strong></li><li><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/reattach_hose_to_base-4ab5f8da-92f0-4531-ab42-18fcc1efd2b9.png" style="width: 600px;" class="fr-fic fr-dib fr-fil"></li><li>Plugin the RevAir and then press the TEST button, then the RESET button.</li><li>Power on the RevAir and set the tension to 4</li></ul></li></ul><p>&#xA0;</p></div></div></div>

Why is the light on the handle of my Base flashing?

No power to your device can be fixed by checking both your ALCI & Circuit Breaker.  If you are not getting any power to your RevAir (handle is not illuminated blue) check the following: ALCI safety feature: Plug your device into the wall outlet Turn

<h4 id="no-power-to-your-device-can-be-fixed-by-checking-both-your-alci--circuit-breaker">No power to your device can be fixed by checking both your ALCI &amp; Circuit Breaker.</h4><p>If you are not getting any power to your RevAir (handle is <strong>not</strong> illuminated blue) check the following:</p><p><strong>ALCI safety feature:</strong></p><ol><li>Plug your device into the wall outlet</li><li>Turn <strong>on (-)</strong> Power Button that can be found under the Handle</li><li>Test and reset the ALCI module on the end of the power cord.<ol><li>First press the yellow <strong>TEST</strong> &gt; then red <strong>RESET&#xA0;</strong><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/ALCI_-534ca07f-e1ce-469d-b781-f02ff58789ca.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></li></ol></li></ol><p><strong>Circuit Breaker:</strong></p><p>Check the integrated circuit breaker found on the bottom back of your RevAir Base.</p><ol><li>Power Off (O) Base</li><li><em style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif;">*If White <strong>wait 10 mins</strong> and push back in</em><em style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/circuit-50161acd-fb27-44bf-b3c5-e7f3f9cfdd01.png" style="width: 600px;" class="fr-fic fr-dib fr-fil"></em></li><li>Power On (-) Base</li></ol><h3 class="wysiwyg-text-align-center" id="here-is-a-quick-video"><strong>&#xA0;Here is a quick video:</strong></h3><h3 class="wysiwyg-text-align-center" style="text-align: center;" id><strong>&#xA0;<iframe src="//play.vidyard.com/EHy3vf6B14Z4aduhsrwBis.html" width="853" height="505" frameborder="0" allowfullscreen></iframe>&#xA0;</strong></h3><h4 id="-1">&#xA0;</h4><p>&#xA0;</p>

Why isn't my RevAir powering on?

We are so sorry to hear you are running into a challenge!   Here are some helpful troubleshooting links to get started. Is it time to clean your Filter? Wand not producing Heat? Why is the light on my handle flashing? No Power? We're here to help

<p>We are so sorry to hear you are running into a challenge - we&apos;re here to help! &#xA0;</p><p>For additional assistance contact our Customer Support team to speak with one of our Advisors at support@myrevair.com and be sure to include:</p><ul><li>Original order information&#xA0;</li><li>Device Serial Number</li><li>Photos of any physical damage&#xA0;</li><li>List of any hair care products typically used before Reving&#xA0;</li><li>Current Shipping Information</li></ul><p>Feel free to also hit up the chat bubble in the bottom right corner, or give us a call at (440) 462-6100 - we are here for you!</p><p id="isPasted"><span style="font-size: 14px;">Warranty service shipments must include forms provided to you by RevAir Customer Support, along with verification of valid Serial Number and proof of purchase/original receipt. Prior authorization is necessary on all warranty requests. RevAir cannot accept any warranty products without return authorization. Return acceptance is at the sole discretion of RevAir. It is the right of RevAir to replace your device with a refurbished item of equal or greater value.&#xA0;</span></p><p><span style="font-size: 14px;">Helpful Hint: Retaining your original packaging will aid in the safe shipment of your RevAir, in case of warranty service.&#xA0;</span></p><p><span style="font-size: 14px;">ADDITIONAL LIMITATIONS &amp; EXCLUSIONS Any implied warranties, liabilities or obligations, including but not limited to any warranty of fitness for particular purposes or merchantability, shall be limited to the duration of this warranty. In no event shall, RevAir be liable for special, incidental or consequential damages, nor any damages beyond the cost of the product, for breach of this or any other warranty express or implied whatsoever. State to state, specific legal rights may vary, and you may have others.</span></p>

My RevAir isn't working...help! How do I use my Warranty?

RevAir’s Wand, Hose, and electric Cord can be neatly wrapped and secured to the Base so it can be stored away in a dry safe place when not in use. Click HERE for a quick instructional video showing how to wrap your Hose around the Base unit and

<p>RevAir&#x2019;s Wand, Hose, and the electric cord can be neatly wrapped and secured to the Base so it can be stored away in a dry safe place when not in use.</p><p>Click <a href="https://cdn.shopify.com/s/files/1/2439/0067/files/Hose_Wrap_3_2.mov?9571" rel="noopener" target="_blank">HERE</a> for a quick instructional video showing how to wrap your Hose around the Base unit and attach the Wand to the Docking Hook for storage. &#xA0;</p><p><strong><span style="font-size: 18px;">Instructions</span></strong>:</p><ol dir="auto"><li>Wrap your electric cord around the Wrap plate</li><li>Start wrapping the Hose around the Base clockwise (the side the Docking Hook is on)</li><li>You may need to twist &amp; rotate the Wand in your Hand while wrapping</li><li>On the 3rd wrap locate the slits on the Wand and slide onto the Docking Hook</li></ol><p>Here are a few tips to make this an easier process! &#xA0;</p><ul dir="auto"><li>The Hose is a bit more flexible right after Reving&#xA0;</li><li>Try setting your Base on the Ground or a table&#xA0;</li><li>It may take a few tries to get used to the movement &#x1F60A;</li></ul>

How do I store my RevAir device?

Cleaning your Filter Basket is crucial for the health and longevity of your RevAir device. Read more about maintenance and filter cleaning here.

<div class="page" title="Page 5"><div class="layoutArea"><div class="column"><p><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Lets_Talk_Dirty_Secondary_Email-18c94d72-a312-4f37-83cf-f4775cab4eef.jpg" style="width: 500px;" class="fr-fic fr-dib"></p><p>Keeping your Removable Mesh Filter Basket clean is crucial to your RevAir&apos;s health and performance over time. It is essential to remove and scrub the Filter Basket with mild soap and toothbrush or scrubby every 3-5 uses - this will keep your RevAir in tip-top shape.&#xA0;</p><p>When product build-up occurs in the mesh of the Filter, it obstructs the airflow of your RevAir. This can cause it to run hotter and the tension may even be noticeably decreased. The Wand has an internal sensor, so if it gets too hot from obstructed airflow, the Wand heat may shut on and off.&#xA0;</p><p style="text-align: center;">Below is an example photo!&#xA0;</p><p style="text-align: center;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/dirty_vs_clean_filter_-c02b1c1a-77b3-4ed4-bda9-efda4b4ea5b1.png" style="width: 600px;" class="fr-fic fr-dib"></p><p style="text-align: center;"><br></p><p style="text-align: center;">Watch this information video to learn more and see some good Filter scrubbing in action! &#x1F4AA;</p><p style="text-align: center;"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><em><span style="color: rgb(84, 86, 90);">We recommend</span><span style="color: rgb(76, 76, 76);">&#xA0;</span><u><strong><span style="color: rgb(224, 25, 91);">emptying</span></strong><span style="color: rgb(224, 25, 91);">&#xA0;your filter <strong>every 2-3 uses</strong></span></u><span style="color: rgb(224, 25, 91);"><strong>&#xA0;</strong>and <u><strong>washing</strong> your filter after <strong>every 5 uses</strong></u></span>. &#xA0;</em></span></p><h4 id="accessing-your-filter"><span style="color: rgb(0, 98, 114);">ACCESSING YOUR FILTER</span></h4><table style="width: 100%;"><tbody><tr><td style="width: 50%; vertical-align: top;"><ul style="list-style-type: square;"><li><span style="color: rgb(84, 86, 90);">With your Reverse-Air Dryer unplugged, unlock the Filter Panel by rotating the Panel Latch counter-clockwise.</span><br><br></li><li><span style="color: rgb(84, 86, 90);">Remove the Filter panel and set it aside.</span></li></ul></td><td style="width: 50%; vertical-align: top;"><ul style="list-style-type: square;"><li><span style="color: rgb(84, 86, 90);">Slide out the Filter Basket and empty any accumulated hair.</span></li></ul></td></tr><tr><td style="width: 50%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Screen_Shot_2022-07-20_at_4.48.36_PM-8b7c1995-7184-4472-8f9b-f4697a85c827.png" style="width: 185px;" class="fr-fic fr-dib"></td><td style="width: 50%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Screen_Shot_2022-07-20_at_4.49.19_PM-e376739c-3c24-47cf-b24f-83ece8bb2d56.png" style="width: 188px;" class="fr-fic fr-dib"></td></tr></tbody></table><p><br></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/e6ATMikxWKc?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><a href="https://revair-support.gorgias.help/en-US/is-it-time-to-clean-your-filter-29955"></a></span><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><a href="https://revair-support.gorgias.help/en-US/is-it-time-to-clean-your-filter-29955"></a></span></p><h4 id="cleaning-your-exhaust-filter"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><span style="color: rgb(0, 98, 114);">CLEANING YOUR EXHAUST FILTER</span></span></h4><p><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><em><span style="color: rgb(84, 86, 90);">We recommend</span> <u><strong><span style="color: rgb(224, 25, 91);">cleaning</span></strong><span style="color: rgb(224, 25, 91);">&#xA0;the <strong>exhaust filters once per month</strong></span></u>. The New RevAir has dual exhaust filters located on each side of the Base, shown below.</em></span></p><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 50%; vertical-align: top;"><br><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Screen_Shot_2022-07-20_at_4.50.50_PM-d73d8997-3593-43ed-8761-f0c2fcb2a3a0.png" style="width: 255px;" class="fr-fic fr-dib"></td><td style="width: 50%; vertical-align: top;"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><ul style="list-style-type: square;"><li style="color: rgb(84, 86, 90);"><div>To remove the Exhaust Filter simply pinch the sides together and gently pull to remove the filter from its housing within the Base.</div><div data-empty="true"><br></div></li><li style="color: rgb(84, 86, 90);"><div>After removing the Exhaust Filter, shake off any dust and rinse well with warm (not hot) water. Do not wring or twist.</div><div data-empty="true"><br></div></li><li style="color: rgb(84, 86, 90);"><div>Gently shake out any excess water, place on a cloth or paper towel, and allow to air dry.</div><div data-empty="true"><br></div></li><li style="color: rgb(84, 86, 90);"><div>When completely dry, insert the Exhaust Filter back into the Base, in the original orientation.</div><div data-empty="true"><br></div></li><li style="color: rgb(84, 86, 90);"><div>While gently pinching the sides, press the filter back into the Base.</div></li></ul></span></td></tr></tbody></table><p><br></p><h4 id="cleaning-the-heat-chamber-cover"><span style="color: rgb(0, 98, 114);"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;">CLEANING THE HEAT CHAMBER COVER</span></span></h4><p><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><em><span style="color: rgb(84, 86, 90);">We recommend</span> <u><strong><span style="color: rgb(224, 25, 91);">checking and cleaning</span></strong><span style="color: rgb(224, 25, 91);">&#xA0;your <strong>Heat Chamber Cover</strong> as you notice hair, dust, or lint accumulation or build-up on the screens</span></u>.</em></span></p><table style="width: 100%;"><tbody><tr><td colspan="3" style="width: 99.8753%; vertical-align: top;"><ul style="list-style-type: square;"><li style="color: rgb(84, 86, 90);"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><p>First, unplug your Reverse-Air Dryer.</p></span></li><li style="color: rgb(84, 86, 90);"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><p>Twist Heat Chamber Cover located at the rear of your RevAir Wand counter-clockwise to remove.</p></span></li></ul></td></tr><tr><td style="width: 33.3333%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Twist_Wand_1_copy-ceb159da-072a-4e2e-8197-75d26d9b101f.png" style="width: 247px;" class="fr-fic fr-dii"></td><td style="width: 33.3333%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/heat_chamber-f2641be2-9d0f-4797-a253-acff3510dfa6.png" style="width: 264px;" class="fr-fic fr-dii"></td><td style="width: 33.3333%; vertical-align: top;"><img src="https://uploads.gorgias.io/gpGJBxpqqk6YXZA5/Twist_Wand_3-e27aa15c-e005-46b5-ac62-90cfd8ab08ce.png" style="width: 229px;" class="fr-fic fr-dii"></td></tr><tr><td colspan="3" style="width: 99.8753%; vertical-align: top;"><ul style="list-style-type: square;"><li style="color: rgb(84, 86, 90);"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><p>Remove any accumulated hair and/or lint from both Heat Chamber Screens by lightly brushing with a small dry brush such as a soft toothbrush.</p></span></li><li style="color: rgb(84, 86, 90);"><span style="font-family: Avenir Next, Lato, Arial, Helvetica, sans-serif;"><p>Replace the Heat Chamber Cover by aligning notches, pushing the Heat Chamber Cover on, and twisting clockwise until secure.</p></span></li></ul></td></tr></tbody></table><p><br></p><p><br></p></div></div></div>

How do I empty and clean the Filter Basket on my Original RevAir?

Yes! New replacement parts, including the RevAir Wand, Hose, and Base are compatible and interchangeable with Original RevAir models. Whether you have an Original Base or Hose, it can be used with the new RevAir replacement parts. This also applies i

<p>Yes! <a href="https://myrevair.com/collections/parts">New replacement parts</a>, including the RevAir Wand, Hose, and Base are compatible and interchangeable with Original RevAir models.&#xA0;</p><p>Whether you have an Original Base or Hose, it can be used with the new RevAir replacement parts. This also applies if you want to use a new Wand with an original Hose and Base!</p>

Can I purchase a replacement part for an older model RevAir and are they compatible with the new model?

Have questions? Our team of Advisors is ready to help - shoot us an email!

Quick text support available too! (440) 462-6100

Shoot us a text for quick & easy support, or give us a call - old school works for us!

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